[susan99]

It isn't about paying a change fee. I have paid many change fees. I recently changed a Delta flight and it took 20 minutes and I ended up with a $20 credit because the new ticket was cheaper and my $50 fee was taken care of by the difference. Continental is rude. Even though I was trading for a day that was much cheaper they wanted me to pay an additional $300 out of my pocket to change two tickets that were originally only $244. Did I mention my new tickets were cheaper. Oh yea, they were going to give me a travel certificate for that. The last thing I want is a travel certificate from Continental. I have marked my work travel preferences to "No Continental Airlines." I have worked in a position in which I travel for the the last 15+ years. This was the only time I have been upset with an airline. It was awful. The customer service agents repeat this same long statement over and over without even listening to your problem. Very defensive. I can't belive they get away with the manner in which they treat the customer. I have choices and I will always chose not to fly Continental.