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Old Dec 12, 2007, 2:00 AM
airlinecomplaint airlinecomplaint is offline
 
Join Date: Dec 2007
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Very primitive reply, because has not happened to you does not mean has not happened with other people, you need to simply look the consistency of complaints from Alaska attendants and apparent lack of management desire to correct this poor service expressed by many passengers....
Bet on other airline familiar with good, non-discriminatory, non-customer threatening service. Regretfully,
First and last time Alaska customer.

one of many previous feedbacks referring to Alaska low standards of service:
Horrible Service at Alaska Airlines ...our flight was delayed. Although late, we did have enough time to make our connecting flight (if we had any help from the Alaska Airlines staff at Seattle).She then told us that nobody informed her that we were coming and would not open the gate to let us on. We then proceeded to customer service to speak with the station supervisor (Belinda) where we were met with a attitude "there wasn't anything she could do". This whole attitude is pervasive in the Alaska Airline operations in Seattle. The management needs to take a hard look to see what is causing this lack of caring toward their customers. I fly often and will think twice before flying Alaska Airlines again.

Attendants training has low standards, very poor crew service. Flight 599 personnel lacks any skills of civilized handling, treated passenger disrespectfully and discriminatory, not only didn't accommodate greatly inconvenienced customer in plenty other seats available but threatened the passenger (common tool seen in other Alaska service complaints) and used inappropriate language and manners. Displeased for flying with Alaska, regretful didn't use any of the other airline, never will use again and recommend Alaska airlines.
 

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