[karenl]

Was surprised that this happened to me as well. I feel this is very deceptive and there is no notification that you will pay more for sitting in these seats - happened when the site asked me to choose a seat I believe but United can't tell me how someone selects Economy plus seating. Spent 3 hours on the phone and was told by all the "customer loyalty service agents" that I needed a lesson on how to order on the internet. Very insulting. Besides logging a complaint to my visa card, the BBB is there another place? I would think the FTC or FCC would want to know about deceptive internet sales practices by a major airline. Since my flights were on the smalller planes I did not even get the use of the extra leg room since there wasn't any... and the worse part of one flight is for a few hours I had all the stewardesses in front of me sitting reading magazines and complaining about their hours and the work conditions. I wonder what they paid to sit in Economy plus, read magazines, chat and drink coffee? I moved back a few rows so I didn't have to listen to them.