[jimworcs]

Delta enjoy the protection from normal market forces that the government provides, and so don't have to attend to the needs of "the little people" such as yourselves. Instead, they pay their bloated management excessive pay and bonuses, shaft their staff and passengers and they do this because they can. When the excess becomes too much, they file Chapter 11, run away from their obligations, stiffing their suppliers and employees again, then start the whole merry go round again. Until action is taken by Congress, nothing will change. I hope you will write to your Senator and Representative about it... because that is the only thing which will change their behaviour.