[Mae]

Originally Posted by PHXFlyer

I'm a bit confused about your post. When you say "Delta did not send him an E-Ticket when he booked..." what exactly did you mean by that? You aren't "sent an e-ticket" rather you are sent an e-mail confirming the e-ticket purchase and the itinerary details. If you did not receive conformation why did you wait until the day of departure to do anything about it? You should have been on the phone to Delta to have them re-send the confirmation and/or perhaps correct any typos in the e-mail address so that you could receive it.

Also you claim that you "...travel 2x a month for work and I use an agency to book flights," yet your husband stood in line rather than avail himself of web check-in from home or checking in at one of the kiosks at the airport? Something doesn't sound right here.

You also claim that "...my organization which is large has put a block on Delta for air travel unless desperate" Really? Because of this one incident regarding your husband's personal travel your organization has pulled their business from Delta? How did your and your husband's inconvenience with personal travel affect your organization? Do you really think your organization won't book on Delta if they are the least expensive option for a particular trip merely based on your negative feedback from a leisure trip? Please, a serious reality check is needed here.

Your insentive and defensive inquiry reeks of "Delta would never BUMP a person holding a paid ticket so it must be you!" I do not mind filling-in the blanks for you but I also invite you to read the many complaints about Delta on this site as well as a post last Spring stating that Delta has the highest number of complaints of ANY AIRLINE servicing the USA.

Are you a paid rep for Delta? I am not I am just a CUSTOMER who patronized Delta and had a horrendous experience trying to take a flight I paid for.

I invite you to take Delta as much as you like and believe me YOU will be on this site complaining and will I make sure to ask you "what did YOU do to cause YOUR problems".