[countrynewsman]

Originally Posted by kwcjoy100

(Black big women)

I have to wonder why the above quote was so important in her complaint. Sounds like race was a bit involved, huh?

[Butch Cassidy Slept Here]

OK, if it were me, I would have used the description of: "heavy-set black woman."

Regardless, this woman, effectively, destroyed a portion of this man's visit (probably with family members) as well as air reservations. The connecting flight, in Atlanta, was Korean Air (Delta code share) non-stop to Seoul. Because of this woman, this man wound-up having to overnight en route. Yes, big deal, Delta paid for the overnight costs! I would say there was a very legitimate reason for identifying this woman. Non-airline businesses would probably take some action. On the other hand, Delta will probably give her a raise!

[countrynewsman]

Originally Posted by Butch Cassidy Slept Here

I would say there was a very legitimate reason for identifying this woman.

I will respectfully disagree.

[jimworcs]

Ok, well before we all go off on one, relating to the minutiae of whether this was a racially motivated incident or not, lets just get one thing straight. Yet again, we have Delta treating passengers like crap following their own technical problems. These problems are within their control and the passenger was innocent. Not late, plenty of time for the transfer and instead of attempting to mitigate the consequences for their customer, Delta did what Delta does and made it worse. The customer was upset, angry and frustrated and may well have mis-interpreted standard Delta employee hostility as racially motivated. What difference does it make to the substantive complaint?

There is a long history of racial tensions between the African American community and the Asian and particularly Korean community. Who knows who is right in this instance, or if there was any element in it at all? What we do know, is that Delta once again left a traveller at their mercy and treated their customer with total dis-respect. There was no justification at all for this employee to cancel this passengers onward booking.

Passenger books flights, pays and turns up at airport in good time. Airline cancels flights due to mechanical problems (not events outside their control), and then suggests the passenger might want to drive!! Passenger persists, treated poorly in the process and then is given seats to Atlanta afterall, but by then, his onward travel is cancelled. What could he have done?

Clearly one option was too package himself up and send the package via FedEx. This is what a prudent traveller would have done. He could use a straw to have breathing holes and pack sandwiches.

Alternatively, he could have driven, perhaps Huntsville to Charleston, SC then smuggle the car into a container ship bound for Korea. PHX would be happy to give him a link to the route on google earth, I am sure.

If he was really trying to be careful, perhaps he should have anticipated a delay and booked to travel to Atlanta in September to give a bit more time for the transfer. I hear that Hartsfield is a great airport to live in for a few months on the off chance that Delta got someone to their destination on time.

Really, in the confusion he probably thought that he was being singled out for such bad treatment. Perhaps he is not a frequent traveller so doesn't realise that in fact, Delta is an equal opportunity abuser. All passengers, regardless of race, religion or sexuality is treated equally badly. I suggest they put that on their website with pride. Until one day, our prayers are answered and they go belly up and don't go running to the government and courts to protect them from their obligations.