Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Air Berlin - overcharged twice at boarding

Tools...

Thread Tools

Display Modes

#13

Mar 27, 2009, 1:16 AM

WorldIsMyHome WorldIsMyHome is offline

Join Date: Mar 2009

Posts: 9

Thanks everyone for your reply. I just got the reply from Air Berlin: they are right in everything, and I am wrong. They were justified in charging me extra for the luggage, no matter that their rep told me that trans-atlantic standards apply to the whole trip. They are right in charging me for the "lost" paper ticket, no matter that the ticket was electronic.

To heck with them. From now on, I am avoiding Air Berlin, even though flying to DME is more convenient for me than flying to SVO. I just don't know what they would come up with next time.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Air Canada overcharged me by$4300.00	sabre67	Air Canada Complaints	6	Jul 13, 2010 5:34 PM
Canceled / Delayed / Overbooked Cancelled Flight AND Overcharged	gcheadley	United Airlines Complaints	6	Apr 26, 2009 8:17 AM
Customer Service Overcharged	snowlane	American Airlines Complaints	16	Apr 25, 2009 11:08 PM

All times are GMT. The time now is 5:01 PM.

Air Berlin - overcharged twice at boarding

About Us

AirlineComplaints.org

Advertising