[Corbel]

#1-IMO, if you check a bag and have to pay the fee and the bag doesn't alrrive with you, i think the airlines should have to refund that fee to the customer, its not fair that the customer pays,doesn't get his/her bag and the airline keeps the money.

#2-In america, it seems that spanish is going to be the new language soon. but as stated earlier, alot of agents speak 2-3 languages

#3-screaming at a customer is not acceptable (anywhere,i've seen it at walmart), but can you prove if the customer may have started this by screaming first? the agent shouldn't have yelled at the passenger, if the agent was frustrated, she should have said, "i cant help you anymore" and get somebody else to help

#4-i have sat up in a flight deck MANY times. at times the controllers tell the captain to speed up and sometimes they slow down. and then at times the captain will request to speed up and the controllers have to give them the OK. I was told that an airplane can only fly so fast at certain altitudes.