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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

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Apr 10, 2009, 5:11 AM

mattkay

Join Date: Apr 2009

Posts: 5

I was also mistreated by Continental

Quote:

Originally Posted by gunder999

Thanks
Yes I was watching the departure screen intently and didn't know there was a problem until the flight number disappeared from the screen. The gate agent did look at my boarding pass as I handed it to her. I believe my biggest complaint was the condescending attitude from the staff at the Continental Counter and the follow up phone calls. I am now working with Anne Munoz
Director, customer care
(800) 932-2732
anne.munoz@coair.com

or actually her assistant

Tracy Self-King
Customer Care Department
Continental Airlines
832-235-1871

So far this lady has been pleasant to work with and I am hoping for some reasonable resolution. Wish me luck

Hi. could you please keep me posted on how these people treat you (Tracy and Ann). I also had a really difficult experience on CON. and found the same condescending attitude.

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