hey, dont worry about it being 14days, it takes airlines a while to respond, i know it seems like a while but alot of the time it takes upto a month, like it did with me
and just to let you know, the link doesnt work, but i will take your word and i believe that you are right, but maybe the agent was not sure of it and thought you needed the certificate no matter what, and needed someone with more authority to tell him what was needed since he may have never been in the situation before if he was new to that job.
i am very sorry that your wife had to go through all of that and it sounds very chaotic and devastating that a relatively easy request couldnt have been met when you did everything right. I am sorry to hear that and i hope you all the best and that your wife gets better/healthier soon!
So did you get your puppy in the end? cat fight free haha?
|