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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Air Berlin - Never fly AirBerlin again to Bangkok- wasted 2 tickets

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Jun 25, 2009, 4:24 PM

neveragainairberlin neveragainairberlin is offline

Join Date: Jun 2009

Posts: 5

ok. thanks again for your reply.
will send out an EU complaint letter directly to the Airline.

I am Austrian citizen..she is Chilean citizen.
with a 3 Month visa in any EU state..like Austria and Germany same rule applies for both.

I flew via Cairo to BKK ..she flew via Berlin directly to Bkk.
again..to get a 3 Month tourist visa at the airport in bkk is rather special..
never heard.
still I cant believe Airberlin has the right not to let her board in Munich.
nobody..asked her for return ticket...or an onward ticket, at Bkk immigration.

looks a bit helpless to get my 400 Euros back.

thanks

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Air Berlin - Never fly AirBerlin again to Bangkok- wasted 2 tickets

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