[Kenneth Plush]

This is the 2nd letter I have sent to Delta Complaints; Does NO-ONE LISTEN OR CARE?P:S: I kept every ticket and receipt Delta issued or gave me, but not all had the 16#’s Delta asked for on their Complaint Form.


European Jewels 2009 Tour Delta Airlines from Wichita ICT-Atlanta-to London.
June 20, 09 Drove 160 miles to Airport City--confirmed flight for next day
Sunday June 21, Arrived ICT-- 5:58pm Flight# 5043 to Atlanta was Cancelled (Mechanical
problems.) for 24 hrs. at 4:30am and we were not contacted. Delta offered Hotel
downtown. We refused because we had relatives close-by ICT. No Meal Vouchers
were offered by Delta--so we ate at relatives and son had to foot the bill.
Monday June 22nd, ICT Flight #5043 at 5:58pm loaded and we sat on Runway for 2 hrs.
because of Weather in Atlanta GA. Delta said they would hold London flight
connecter flight from Atlanta, Delta Flight# 10 at 10:10pm. #5043 arrived an hr. late
and Delta desk refused to let us on Heathrow Flight# 10--it left without us..Weather
Delay Delta said; cut us new tickets through JFK in NY--. Sent us to Discounted Hotel;
we sat up for hrs. until someone cancelled a room (to bed at 2:40am).
Tuesday, June 23, checked in and Delta had the wrong date on rescheduled ticket thru
NY, so rescheduled us on a flight 3 hrs. later. Atlanta to NY 3:35pm Flight# DL136.
Arrived 6:30pm. Flight# DL01 leaving at 8:40pm to Heathrow London.. Mechanical
problems --- kept rescheduling until approximately 1:30am and left runway at 2:40
am. for London. Arrived London Heathrow around 2:30pmLondon time, or later. 50 hrs. late.....

We not only lost 3 days of precious time on our Tour--but a daughter we had not seen for a year and was moving to Vietnam for 3 yrs we only got to see for 5 hrs. instead of
3 days like we intended. The stresses involved and lack of sleep was unforgiveable. It set up for a less than expected "one trip of a life-time" and it cannot be repeated. We also had 3 nights of Hotels out of our pocket; plus had 3 tickets to see the Musical 'Chicago" that were thrown away because of the 50 hr. delays getting to London. (Have receipts!)



Kenneth Plush,