[Donna Mosberger]

Spirit Airlines....Without doing my homework I jumped on the bandwagon for inexpensive direct flights to Florida. Reserved and paid for our Florida trip with Spirit on 11/13/12. We were to leave 1/23 and return 1/29. When I logged into Spirit to check in and print boarding passes last night I learned that our flight was now leaving a day late 1/24 and coming home a day early 1/28! When calling customer service I was told that I received an email 11/15. Really? an email? The only emails that I receive from them daily are for sales and promotions....Would I really wait until the day before my vacation to complain on purpose? Our small business is virtually shut down for this vacation, we are bringing in "no income" and sitting here miserable instead of on a airplane for a trip that we paid for by being responsible business people who provide excellent customer service. #1 in complaints....Congratulations Spirit! I'm spreading the word!