[Henrietta Taylor]

Explanation…….....Upon boarding Flight # CO 1830F on March 18, 2008 at 6:39 pm, I proceeded to my assigned seat, #5-C. As I reached the seating area, I noticed a great deal of confusion regarding who should sit where. After listening to the explanations of the other five people involved, it was clear that their were 2 people schedule for seat 5-F. The flight attendants could not decide what to do about the situation. Subsequently, the person who checked the tickets upon loading the plane had to come on board to see if he could rectify the situation. I waited patiently for this matter to be cleared up, but it was not resolved in a pleasant manner. The man taking care of this matter was very rude to me. He did not ask me, but rather, demanded I give up my assigned seat. No one else had been assigned this seat but me, but he chose to give it to a young lady whose seat was already occupied by another person. He then demanded I go to the back of the aircraft where there was a vacant seat. Of the six people involved I was the only African American, the rest was White. I would like to know why I was singled out to go to the back of this plane, from my assigned seat 5-C to 24-F. If the majority of the people on the plane including myself had not already been through so much frustration that day I would have pursued this matter right then and there, but because I do know the Lord I held my peace. In all my 57 years, I have never been so humiliated or treated so disrespectfully. If there was a problem with 5-F being over booked then I would say the exchange of seats should have been between the two customer with the same seat assignment, not me.

I expect an apology from the company as well as compensation for what I went through. I certainly hope this discourteous situation and discriminate behavior will never be repeated or experienced by others.

Sincerely,


Henrietta C. Taylor