Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Customer Service No refund from Royal Jordanian

Tools...

Thread Tools

Display Modes

Jul 16, 2018, 12:05 PM

sheiha43

Join Date: Jul 2018

Posts: 1

No refund from Royal Jordanian

Hi there, I am Dr. Emil Gyurov from Bulgaria, and currently I am working in Kuwait. In April I bought on-line 2 tickets (512-2111444557/558) from Royal Jordanian airlines Kuwait-Amman-Paris for June. Flight RJ 649/648 and RJ 117/118 In mid-May I called Customer service, and I cancelled these tickets. No responce from airlines regarding refund although the ticket are refundable. I called several times, and the agents contacted on-line booking office (ibesupport@rj.com) to start the procedure. I know two names from that office: Fauzia and Hazim Alodeh. Again no responce. I have sent many mails, and no responce. This is vicious circle, and no solution. I cannot even travel to Jordan to solve the problem because this is on-line booking office. And this office does not respond to my mails. I think this is fraud.
Tickets are for Emil Gyurov and Dimitrinka Uzunova-Gyurova.
I really hope and relay on your help.

Regards, Dr. Emil Gyurov

Reply With Quote

Tags...

Tags

fraudulant, no refunds, royal jordanian

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Rj0830 Royal Jordanian lost baggage	robertleslie1	Other Airline Complaints	4	Nov 6, 2014 8:24 AM
Royal Jordanian	su2nil	Other Airline Complaints	0	Jan 17, 2014 9:33 AM
Smoking on the Royal Jordanian flights!!!!!!!!	Ramizoz	Other Airline Complaints	1	Oct 30, 2012 11:32 PM
Smoking in the royal Jordanian flights!!!!	Ramizoz	How can our site improve?	0	Oct 30, 2012 8:22 PM
Stay Away of Royal Jordanian	justnotrj	Other Airline Complaints	1	Jun 21, 2011 1:00 PM

All times are GMT. The time now is 3:01 AM.

Customer Service No refund from Royal Jordanian

About Us

AirlineComplaints.org

Advertising