[Dee Joy]

Date of Occurrence: November 9, 2008
Place of Occurrence: American Airlines – Miami Airport

On returning home from a fantastic business trip, I encountered an obnoxious, belligerent “Curbside employee” at American Airlines in Miami. After a long business week, the trip had taken it toll on me physically. By the time I reach American Airlines in Miami, and carrying my heavy luggage, I was feeling really bad with a sore throat, and minor chest pains.

Arriving at the curbside check-in, I could not tell where the line began or ended. I
went to the side of a check-in employee, named DIJOUR FRANDEAU. I was
waiting until he finished with a customer so I could ask him a question. All of
sudden he turned toward me and started ranting and raging like a mad dog foaming
at the mouth.

He stuck his finger in my face and shouted, “WHAT ARE YOU DOING HERE!
YOU ARE NOT SUSPOSED TO BE ON THIS SIDE! MY BOSS IS WALKING THROUGH HERE!
WHAT DO YOU THINK YOU ARE DOING! GET OUT OF HERE!

At this point I was in shock and felt threaten. I looked at his waist to see if
he was carrying a gun. My mind was racing thinking he was about to physically
harm me. I was temporarily frozen with shock. Because I did not move
quickly, he continues to yell at me pointing his finger violently in my face.

Finally, I said in a NON-confrontational tone, “I’m sorry I did not know where
the line begins or ends,” and walked away from him as fast as I could go. By then
the pain in my chest got worst and I was scare I was having a heart attack.

I glance back and, Mr. DIJOUR FRANDEAU, walk a little way after me still shouting loud with his hand waving in the air and shouted,
ANY FOOL WITH COMMON SENSE CAN TELL WHERE THE LINE BEGINS!

I was frighten and humiliated in front of other passengers.

I started crying and composed myself as much as I could and went to another
Check-in employee to check my luggage and get my boarding pass so that I could catch my flight.

If I had more time I wanted to find Mr. Dijour Frandeau’s boss so that I could inform him of this barbaric man behavior.

And yes, I was fortunate to get his name while being waited on by another check-in employee, Mr. Dijour Frandeau, walked over to that employee to talk to him about something and that’s when I looked at his ID with his name on it and secretly wrote it down.


note: this complaint is also posted in the "Boarding/Check In" section of this website. I want people to know that in this day and age of being civilized-- that the uncivilized actions of others do happen in businesses where you expect employee or people in customer service to act in a professional manner.