[gcheadley]

I was planning on flying to Halifax last month, and got a ticket 4 weeks ahead of time for $450. About 4 days before the trip, I had to change the itinerary to leave a day earlier and was charged an additional $1300. Then, my flight on the earlier day was CANCELLED, and I was rescheduled to leave on my original flight day. However, I did not receive any kind of a refund, and customer service basically told me "tough luck." Not only that, but when I found out my flight was cancelled the night before, I called to see if I could be rerouted. I was connected to someone in India, who told me he was putting me on a Delta Flight that would get me to my 2nd connection on time to get to Halifax, but when I showed up at the Airport, it turned out that nothing had been done to change my ticket. I WAS a premier member with united, but I will definitely be shopping around for another carrier.