[jk2001]

Gee, thanks for the kind words.

I'm not a frequent (or even occasional) flyer, and didn't realize there were all these different tiers of privileges with airline tickets. I don't think I've flown in the past decade. I also didn't really understand how travel insurance worked, and didn't know when to buy it.

I'm not one of these crybabies complaining about cancellation fees because their plans changed. This was a more severe situation, compounded by poor communications with their customer service department. Normally, I would have been happy with the credit, alone, and I'd take a trip with it -- but this isn't a normal situation, and I can't take a trip.

I'm not asking for a refund anymore - I'd be more than happy with an extension of deadline on the credit, and the opportunity to sell the credit to someone else. I hope they're amenable to that idea. (I've already requested a partial refund, but they said no. So my odds are probably low.)

The situation is that I'm basically out of the long-distance travel market for, probably another half-year, possibly forever (at least flying together, but I have hope).

Personally, if I were their management, I'd negotiate a reduced rebate. The profit margin could be maintained (because I never actually took the flight) and a potential customer wouldn't be complaining on this website. I'm still open to any offers on their part.