[Paul]

The unfortunate missing of the flight is one thing, the treatment of a paying customer (with a small baby!) by the company is another thing, and the "automatic cancellation" of the return flight and reprinting of the tickets worth hundreds of dollars do not need any comments. I am glad that Luis shared this story and wish all the smartasses such as PHXFlyer to appear in the same situation.

I am usually against regulation since it often causes more problems than it solves but after reading posts like this one, I am starting to think there should be more regulation in this market.