[Jetliner]

Originally Posted by azstar

you do understand that United does not have your phone number so they couldnt have called you, right?

Not always true. Most PNR's contain a passenger contact. The only time it wouldn't be in the PNR is if the booking is made directly by another airline and not entered by the carrier.

That is absolutely NOT TRUE. Most agency bookings ONLY include the agencies' phone number. They do that because they don't want the airline contacting the passenger, they want to take care of the issue themselves, as that is what they are supposed to do.

The only time your PNR will include your own phone number is if you booked the ticket directly with the airline, or if you have called the airline and given it to them. Other than that, you might, maybe, possibly, jackpot winning odds, get a travel agent who sends your phone number to the airline.

Try working baggage service with a bag that goes unclaimed for a couple days when the passenger dropped out of sight (they rebook themselves, etc) or they pick up someone else's bag, and they have either put a blank name tag on, or none at all. In either case you REALLLLLY want to call the passenger, but you can't.