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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Continental as a company won't take responsibility for employee action

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#12

Aug 21, 2009, 11:52 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

Quote:

Originally Posted by jimworcs

Meanwhile, we have the touching faith of the nice helpful Continental employee in Kansas..

He was either:

1. NEW TO THE INDUSTRY

Continental hasn't hired in quite some time. Just the opposite. As you say across the pond many were made redundant and are now "on the dole."

Quote:

Originally Posted by jimworcs

2. LIVING ON ANOTHER PLANET

Ding! We have a winner! Have you ever been to Kansas? Compared to Newark it is another planet!

Quote:

Originally Posted by jimworcs

Main office will make it right.... when pigs fly!

She PM'd me and has the email address for my inside contact at Continental. It's in the utmost of capable hands now and I'm sure if she only receives an apology it will be meaningful and not a "form letter."

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Canceled / Delayed / Overbooked Continental as a company won't take responsibility for employee action

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