[rejilx]

Originally Posted by mars6423

this has nothing to do with the airline or heathrow, it has to do with the fact that you didn't have the documents that you needed, its not the airlines or airports responsibility, and if you arrive in a country without a visa than the airline gets fined.

Air Canada charged you the change fee, as you weren't on your scheduled flight, since you didnt have the correct documents

did you think that canada was part of the United States? i dont see why you would need a US visa for a connecting flight, unless you had to change airport

You may not have been given the information when you booked the flight either on the internet or through a travel agent, but it says on many of the airlines websites that you need a visa to travel to certain countries, and if you go to your booking referance it will have a link to see any documents you may need.

Its your responsibility to have the correct documents

Well , now I think Canada is part of USA cos US immigration check and customs clearance were done in Toronto!