[The_Judge]

I can tell you as a frontline employee, I refused many times to collect extra charges, especially for luggage and sometimes for change fees. The money did not go into my pocket in the way of a raise or other benefit. It went directly to the greedy upper management in the way of bonuses for reaching goals. I, towards the end, would have no part of it to the glee of many passengers. I'm sure it screwed other employees later on as the customer would probably say, "well, they didn't charge me before". Don't care.....I left.