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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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#14

Oct 14, 2009, 8:45 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

Quote:

Originally Posted by WorkingMom4Boys

YOUR reality, so you know is that Continental charges waaay more than $31 for 'insurance'. Funny how you think you have everyone all convinced (including yourselves) that taking money for zero/donut service is somehow in YOUR reality justified. The seat was empty--keep telling yourselves that. Our deeply discounted ticket, was just a favor we receive as a gift for being a Continental customer. Keep telling yourselves that.

First of all Continental doesn't sell travel insurance. The travel insurance company they refer people to on their website is Access America. The premium is based on the amount you pay for your ticket and your state of residence. Since you were departing from OKC I assumed that you live in OK. I went to Access America's website, chose their basic coverage, indicated OK as state of residency and $222 as the ticket price. The quote I received was, as I stated before, $31.

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