[G de Franca]

Yes I hear you all. My experience happened back in 2007. Booked my flight to Brazil from Vancouver, they cancelled the connection flight from Calgary to NY and sent me to Toronto instead. After wait on a standby in Toronto for 8 hours, I went to ask for a voucher for food because I was waiting 8 hours in Toronto's airport, and a hotel voucher, because I had lost my connection flight from Sao Paulo to Natal. They said that I wouldn't give me anything, that I had to wait in Sao Paulo's airport for 12 hours until my next flight. So as I got into the flight from Toronto to Sao Paulo, the 'best' was yet to come, I've complained about this to the flight attendant (since their customer service was rude and didn’t want to give me a voucher), and the customer service agent came to the plane saw me complaining to the flight attendant treated to call the police and take me way of the plane. I was humiliated, and very embarrassed. Finally after arrived in Sao Paulo went to the Air Canada booth there, beg for a hotel and food voucher and they finally gave to me. Funny that I had to leave Canada to get some customer service at Air Canada in Sao Paulo. Air Canada, never more!!!