[jimworcs]

Bricks and mortar travel agencies in the UK are shutting down at a fast rate of knots. It is very hard to compete on price when you have rent, taxes and staff to pay. I often find when I go to a travel agency, I know more than the staff. I once asked for quotes for a flight to Casablanca. When the quotes came up, she was quoting me for flights to Istanbul. When I questioned her, she told me that Casablanca was no longer called Casablanca and that it was now known as Istanbul!!

I assume that she doesn't know the difference between Constantinople and Casablanca, but really...