Quote:
Originally Posted by Max Fuhrmann
Some three months ago, I booked international tickets for my wife and 4yr old daughter to fly from Australia to USA, I used the online service of EXPEDIA.COM.AU to purchase my tickets and book the desired seats so that the two can sit together. The flight leaves this Sunday 22 Nov, 09.
By accident last week, I have found out that EXPEDIA did not process the seat request and now the two are seperated.
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You used Expedia.com to book your ticket and seat, they failed to pass your seat request on to Delta. Delta has done nothing wrong to cause this mess. I admit, we could be trying harder to change your seats, but I'm not sure how all that ticketing and seating works since you didn't book directly with us. The airplane could be completely full, which means in order to change your seat, potentially several others would need to be changed as well. Why should they be forced to change seats because Expedia didn't follow thru with their side of the deal and book the proper seats? My advice at this point, get to the airport early and ask the ticket counter or gate agent if they can change your seats.
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Nov 17, 2009, 2:28 AM
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