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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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#11

Nov 22, 2009, 6:14 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

Justme..

Quote:

Do you really believe that?

You asked me, do I really believe that? What possible reason could Delta have for not notifying people of each change? It is a simple email. I fly a lot with Easyjet, British Airways, Eastern Airways, and BMI Baby.. and every single one bombards me with emails with minor flight changes, notifications about upgrading, online check in, baggage allowances and much more. If they can do it, why can't Delta? Perhaps it is because they don't give a toot and the longer they leave it, the less likely the customer is to change. You are naive if you think the bean counters at Delta do not think about how to maximise revenue and lower the changes of customers switching. Stop reading the propaganda and get real!

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Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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