[jimworcs]

Well wk has a very Delta interpretation of legitimate. In another thread, he stated that a customer who wanted to be seated next to her 4 year old daughter and was mis-informed that this would not be possible, did not have a legitimate complaint!!

Delta legitimate is different from the rest of the English language. Maybe we should start a Delta English vs Standard English

Customer Service = Shout at the customer and tell lies
We will hold the flight = We will say anything to get you away from the desk
Weather related = Crew called in sick
09:45 Departure = 15:20 Departure
Non-stop Flight = Wait until 3 weeks before departure and make it indirect

It is just not an easy language to understand...