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#9
Dec 2, 2009, 12:51 AM
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Thx for the advise. About talking to the agency and EVA, I spoke to them both, even to the manager of EVA for 2 hrs (that also wasted my long distance call), no one is willing to do anything about it. I even told them that if there is a cancellation, EVA is responsible to re-route me without extra charges. But they said the re-routing is done by giving me the morning flight. I gave up on talking to Air Canada, because I know EVA was the one who sold the package to me. Talking about my agent, all she said was "Nothing I can do!"
I filed a compliant to AC and Travel Canada through e-mail, but haven't got back from them yet. |
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