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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Airline Sympathizer???

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#33

Dec 4, 2009, 3:41 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

Quote:

Originally Posted by jimworcs

If they have meters, clearly they can't charge what they like. The whole point of a meter is to standardise the cost per mile, at a rate set by the city. If they can charge what the like, what would be the point of the meter? If taxi A has a meter set to $1 a mile and taxi B is set to 50 cents per mile, the meter is rendered pointless.

Been to Phoenix lately, Jim? No? I'm telling you Discount/Yellow Cab has a different flag drop rate than AAA which has a different per mile rate than VIP or Sunrise. The meter is only to ensure you are being charged the posted per mile fare and wait time fare when the cab is stopped. Otherwise the company sets the initial charge, per mile, and wait time rates which are loaded into the meters and the meters are then sealed by weights and measures. There is controlled, mandated fare such as in NYC or Washington DC. We have no Taxi and Limousine commission here. (A friend of mine owns a small taxi & livery service. I think I know what I'm talking about. If you don't believe me check here.)

Last edited by PHXFlyer; Dec 4, 2009 at 3:43 PM.

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