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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations How United ruined my Thanksiving 2009

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#37

Dec 4, 2009, 11:46 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

Quote:

Originally Posted by jimworcs

Don't think so Phx... why would United have emailed him with an explanation if his wife was making it up as a conspiracy to deny him access? Besides, he was on the phone with Sam's Club/Expedia at the time who were also trying to sort it out...

When it comes to "**** up" or "conspiracy" it is nearly always a **** up.

I'm wondering why United e-mailed him as well since they had absolutely nothing to do with this entire transaction other than the fact that their flight number was placed on the US Airways operated flight. But the fact they were able to tell him the ticket was revoked by Continental seems to support my theory that they did not make it to the US Airways counter in time to check in so US Airways canceled their segment which led to Continental canceling the entire itinerary and ticket.

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Reservations How United ruined my Thanksiving 2009

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