[wkharris2001]

Originally Posted by PHXFlyer

That is not what needing assistance to your seat is. Assistance to the seat means the person is unable or barely able to walk. They are in a standard wheelchair until they get to the aircraft door where they are transferred to a special chair that is able to fit in the aisle and they are then taken, in that wheelchair, to their seat. Is your Aunt able to walk from the entrance of the plane to the seat? If so she doesn't need "assistance to the seat" and that's not what was requested. I've traveled with a friend who is a double-amputee. As such he does need assistance to the seat so I am very familiar with the different levels of wheelchair requests which I hope will be confirmed by one of the airline employees here.

other than this post i'm going to attempt to completely stay out of this one..... phx delta basically has 3 different wheelchair SSR's or "special service requests" in no specific order. one is the generic that you speak of needing assitance from gate to gate etc, generally someone will be available to take the passenger down to the bottom of the jetway. in my station it is usually the gate agent doing this, not a skycap. the second one basically says that the passenger is bringing their own scooter or wheelchair and may or may not need someone to push the chair, these are usually gate checked and brought back to the passenger in each destination or they use the airline provided chairs between gates. and the last is the completely immobile request where you have to have the special aisle chair you spoke of.