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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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In-flight Issue “let them eat cake (pretzels)”

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#19

Dec 13, 2009, 11:34 AM

justme

Delta Air Lines Employee (NOT OFFICIAL REP)

Join Date: Jul 2009

Location: ATL

Posts: 257

Quote:

I blame Delta for lowering standards... now everyones at it...

Even though I know you are saying this sarcastically, I am offended that you would blame the current state of airline service on Delta. The blame for the current state of service, or lack thereof, rests squarely on the shoulders of 2 entities equally: Southwest and the flying public. Southwest most certainly is the poison that started everyone thinking you can get a flight across the country for less than a bus ticket, and the public then demanded everyone else lower their prices (and service out the window with them) to match SW. Fly the greyhound of the skies if you like to save money, but don't expect everyone else to match the fares and keep the 1980s service.

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In-flight Issue “let them eat cake (pretzels)”

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