Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

General Discussion For General Airline matters.

New DOT Consumer Rule Limits Airline Tarmac Delays, Provides Other Protections

Tools...

Thread Tools

Display Modes

Dec 22, 2009, 6:11 PM

PHXFlyer

Banned

Join Date: Dec 2008

Posts: 1,366

New DOT Consumer Rule Limits Airline Tarmac Delays, Provides Other Protections

DOT 199-09
Monday, December 21, 2009

U.S. Transportation Secretary Ray LaHood today announced a new rule that significantly strengthens protections afforded to consumers by, among other things, establishing a hard time limit after which U.S. airlines must allow passengers to deplane from domestic flights.

Full DOT press release can be found here.

Link to download Docket DOT-OST-2007-0022 (pdf format). Warning! Do not attempt to read this 81 page document whilst driving or operating heavy machinery.

Interesting comment in a related story on MSNBC.com:

Quote:

And some will argue that rather than punishing airlines for delays, the Obama and past administrations would have done better modernizing the antiquated U.S. air traffic control system, which many industry observers believe is the root cause of most delays in the first place.Perhaps, at least, they’ll apply any fines they collect toward that long-delayed project.

Reply With Quote

New DOT Consumer Rule Limits Airline Tarmac Delays, Provides Other Protections

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)