[JRL]

I disagree. If you fly under "American Eagle" and you check people in and out under the "American Airlines" check in counter, you are associating yourself with that airline - for good or bad.

If you want to be ABC Charters and fly under that banner, you go ahead. But AA sees it to its advantage to offer this flight and ABC sees it to its advantage to associate themselves with AA.

You can't have it both way.

I was at the airport for close to 10 hours before my wife arrived at 8:45 PM when she was supposed to arrive at 11:25.

The majority of the time she spent it in the airport in Havana. Trust me when I say that this is not like a U.S. airport. It is hot, smokey, filthy, and crowded. You can't just don't walk over to the nearby Chilis or Burger King and grab a bite. They don't even know what those places are.

I didn't have access to the Internet to find their number as you were able to. Neither did anyone at AA have the number. When I finally got on the pay phone and called ABC, they had a voice mail answering machine that they didn't work on weekends.

Sorry, I don't think I have unrealistic expectations when I say that somebody from some airline should have been there to provide the families with info about what was going on. My standards for customer service apparently quite as low as some peoples, and certainly not what AA or ABC thinks is acceptable.