[PHXFlyer]

Originally Posted by The_Judge

AS seems to be taking a a bit of a hit in rude agents lately. Steven, if you don't mind, send off an email to AS with the gate she was working, the city, the date and time of incident. This will help AS identify her even if she didn't give her name, which she is required to do if asked. Make sure you mention that in the email as well. You most likely won't be notified of any results but hopefully gain the satisfaction that one more rude agent was reported.

Also wanted to add that the OP mentioned he wanted to make a change. If any change was made to your reservation by the agent, even a seating change, there is a record of who did it in the computer. Be sure when corresponding with Horizon that you include your confirmation code and itinerary information (also a frequent flier number if you have one) so that they can have a look at the "paper trail" of your reservation. You can e-mail them here or write:

Horizon Air Customer Relations
P.O. Box 68977
Seattle, WA 98168

Originally Posted by Steve Steel

Not the first rude Alaska employee that was rude. This one just happened to be the worst of the worst.

Apologies in advance but I couldn't help myself. Would you expect a "rude employee" to act anything but rude?