[The_Judge]

Originally Posted by azstar

New federal law requires compensation for "reasonable expenses" when your luggage is delayed. They can no longer say "nothing for the first 24 hours" or limit you to $25.00 per day. When you arrive without luggage, tell the baggage person that you will be purchasing items for your business meeting, or the wedding you'll be attending, or the fashion photoshoot, or for the winter coat you'll need to purchase. Submit original receipts and they must reimburse you. Don't accept "we don't cover that" for an answer. The law states "reimbursement for reasonable expenses incurred".

I flat out don't believe this law exists. Doing a quick search, I found nothing new in news headlines and checked a couple airline websites for policy changes and there were none. Still have the same wording as when I was working 18 months ago.

Reasonable expenses is so subjective that that wording could cover anything the passenger wanted. Hogwash. Show me the link to the law.

Also, just to clear up what I think is a misconception. Many airlines will tell people or people just believe that they get nothing for the first 24 hours if they are missing luggage. Wrong. You are entitled to purchase necessities immediately. NWA policy is 50 bucks for the first 24 hours, not after the first 24 hours. After the first 24 hours, you are then entitled to 25 dollars per day for the next 3 days, after which it will then escalate to central luggage to handle. And also, the dollar amounts I mentioned can be raised by higher levels of staff. Supervisors can offer more than agents and managers can offer more than supervisors. Little known and I never saw more given out than what I mentioned but it's a fact.