Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Rampant Overbooking by Southwest

Tools...

Thread Tools

Display Modes

Feb 15, 2010, 2:37 PM

Jetliner

Former Airline Employee (NOT OFFICIAL REP)

Join Date: May 2008

Posts: 495

Quote:

Originally Posted by awong5000

On top of that, Southwest is evidently telling everyone that they're delaying their flights so that more people can make their connections flights, which messes up all those who needed to get to where they needed to be on-time on a Friday night...

Except for the fact that if they didn't do this, so many of those passengers wouldn't even get to their destinations that night.

I'd like to make another observation on this one - why did you see the need to post this at all? You have two complaints here, but neither are yours. Both are you-heard-it deals. Neither has affected you first hand.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Southwest is the only airline I fly.	kent_snyder	Southwest Airlines Complaints	5	Oct 20, 2010 7:10 PM
Canceled / Delayed / Overbooked Overbooking FUN	whurled-perks	Delta Air Lines Complaints	5	Oct 30, 2009 11:49 AM
Reservations Southwest Sucks!	mc4421	Southwest Airlines Complaints	0	Sep 2, 2008 8:16 PM

All times are GMT. The time now is 7:11 AM.

Canceled / Delayed / Overbooked Rampant Overbooking by Southwest

About Us

AirlineComplaints.org

Advertising