Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Booked me in an ealier flight, never told me, and made me pay for THEIR changes!

Tools...

Thread Tools

Display Modes

Feb 16, 2010, 8:46 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

Gromit,
That is an utterly unreasonable position. Are we supposed to take our laptops on holiday with us, then subscribe to some foreign wifi services, just so we can keep up with an airlines changes. It is ridiculous and unreasonable. If the airline asks the customer for a phone number, then it is reasonable to assume they will use it. They could programme to send text (sms) to all mobile phones for example. But if they cancel a flight, particularly where there is only one flight a day, then I am afraid they should just do the work.

They particularly should not compound the problem by seeking to penalise the customer.. IT IS OUTRAGEOUS.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Connecting flight was not even booked by Delta	Audrey Pollard	Delta Air Lines Complaints	11	Feb 8, 2009 3:39 AM
In-flight Issue flight (business class) made nightmare by purser	mirla60@gmail.com	Delta Air Lines Complaints	3	Oct 16, 2008 8:55 AM
Canceled / Delayed / Overbooked Don't plan to be there on the day you booked	studenttraveler	Delta Air Lines Complaints	2	Apr 10, 2007 2:57 AM

All times are GMT. The time now is 4:33 PM.

Canceled / Delayed / Overbooked Booked me in an ealier flight, never told me, and made me pay for THEIR changes!

About Us

AirlineComplaints.org

Advertising