[notahappycamper]

Since Jeffery Smisek took over; the airline has really gone down in customer service. I have traveled the same route for more than 3 years. My ticket has doubled in price, more headaches and virtually no benefits. Do they understand that we select them? I’m a loyal platinum member and don’t get me wrong I think Continental is one of the best but since Gordon left, the airline has suffered in service. The employees for the most part are great but the customer service response is non existent. The “one care” should be changed to “no one cares”. They don’t respond to emails and when they do it is simply stated that the occurrence however disrupting is simply continental policy. Does the board not realize that in about 24 months they will have lost a significant portion of their loyal customers and then be forced to spend a significant amount of money in publicity and goodwill to get them back. It’s cheaper to keep the customers happy then **** them off and attract them back.