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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Reservations USAir seat choices and seat assignment

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Mar 23, 2010, 5:42 AM

Survivor

Air Canada Employee (NOT OFFICIAL REP)

Join Date: Jan 2010

Location: Alberta

Posts: 50

Seat Selection

The Judge is right... there isn't an airline in the world today that is going to guarantee anything except give you back your money if you paid for seats and don't get them. The Airline is hoping things won't change, but if they have to replace a different configured aircraft for the flight you were on there is no way they will take responsibility to ensure you get the seat you thought you were getting. Seating will always be treated as a perk not a priviledge. If its important to you - continuously reconfirm your seat selection.

Last edited by Survivor; Mar 23, 2010 at 5:42 AM. Reason: mistakes

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Reservations USAir seat choices and seat assignment

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