[sassoongirl]

Originally Posted by jimworcs

This is tricky.... of course weather is not within the control of any airline, and the delay's compound as the day progresses. Had the BA staff told you the bald truth.. we don't know when you will get to LHR and whether Delta will play ball will be a matter for them, your position would not have been any different. However, you would at least have not been mislead by airline employees, who appear to try to placate passengers by lying to them. What is it about the airline industry that the employees seem incapable of giving people a straight answer?

However, I have to say your biggest error was choosing to fly from Manchester to LHR to connect with a different airline. What were you thinking? LHR is one of the most congested airports in the world. The Virgin Train from Manchester to London takes about 2.5 hrs.. and in adverse weather trains are more likely to be on time than aircraft. You should only consider connecting in LHR if you are with a single alliance or airline and don't have to change terminals and your luggage can be checked through. In any other circumstances, it makes no sense.

It is unreasonable to ask BA to pay for your fees and hotel, as the delay was weather related. However, it is perfectly reasonable to expect the airline to treat you like an adult and not lie to you... the days when "BA will take care of it", when you were connecting onto a competing airline are long gone..

Trust me i have definately learnt my lesson and will not be flying with two separate airlines again. My only reason for attempting to do so was because the earliest train to London that morning did not arrive till 11 and even without any delay i would've been pushing it to get to Heathrow on time.

Airline employees can't give a straight answer if it's a bad one because they know they have to then endure the rest of the flight with ****** off passengers.
Although the weather only closed the runway for one hour and as soon as it re-opened every other aircraft took off except us because BA were incapable of getting us de-iced, shutting the cargo hold door, and keeping us informed of what was going on which caused some passengers to request to leave the aircraft.

What annoys me is that it wasn't a spontaneous snowstorm, we've been dealing with it all winter, why couldn't the airline/airport be more prepared?
The next day i flew into and out out of Detroit in heavy snow. My friend that made the plane i was supposed to be on flew into and out of heavy snow in Minneapolis. Why does Manchester airport ground to a halt and blame snow for everything? How do they honestly think people cope in places like Canada or Russia or Alaska??
BA refusing to pay is almost like saying well it was your own fault, like i could've got out and de-iced the plane/runway myself?