[Keystone Cruiser]

Time for another update....

The lady said back during the first week of February: "we will call you next week." Now first week of April.....no call yet. Boy that was a long weekend!

To add insult to injury, we looked at our reservation again today. On the first leg of our flight (CMH to IAH), the seating assignments were right. BUT now they have MOVED us on that plane further to the back (to rows 23/24 from rows something like row 17.) AND they have rearranged our group so now even THAT leg of the flight is all wrong.

I have been told by several people to get our seat assignments corrected before we board in case new regulations pop up requiring us to sit in our assigned seat. So, I have talked to a high powered person in our community and his office has told me to make one more attempt through Continental's Customer Service office and if nothing is corrected to contact their office again and they will investigate using the American's With Disabilities Act.

So, since I can't get Continental to call me, I used their contact form on their website and politely stated that I was still waiting for a call (for 2 months) and then gave them all four flights and the proper seating assignemnts for our group. So they have one more chance to correct their customer service blunders... but I am not holding my breath.

I will report back either way this goes.