[jimworcs]

Let us know if you get a reply to that... I would specifically demand a copy of the timing that you swiped your credit card into their check in kiosk. That is the critical timing for when your check in process began. Thereafter, everything that happened was the result of AA's mishandling of your check in process and they should therefore take the full responsibility. I would drop all the stuff about never flying them, nor your friends and family. They get this stuff daily and don't believe it. Stick to the fundamental issue. What time did their records show your card was swiped. If you can prove this, either via your card or through them, you should consider a small claims court claim.