[Genabrie]

I was supposed to fly Southwest tonight from Nashville, TN to Los Angeles, CA. Unfortunately SWA cancelled all of their flights out due to rain. No other airline closed down, just SouthWest. If I had enough money to pay overnight airfare I could have flown out on another airline, but I don't. I was flying to Los Angeles to have surgery which was scheduled for the next day.

Unfortunately I had to cancel my surgery, because the soonest they can get me there is not until tomorrow night. To make up for the inconvenience they offer absolutely nothing. No extra frequent flyer points, no free flights, no hotel room for tonight.... Not even a free meal!! Nothing!!!!

I am ******. They say its not their fault that it's raining. That may he true, but it's not my fault either.... And it is their fault that they have cancelled their flights when no one else did. According to the supervisor they had to cancel because they are short staffed due to the weather. She said with "road closures and delayed fights they simply don't have enough agents and attendants to run their flights.

I have never had an airline totally cancel flights due to rain before, and never had an airline totally strand me at the airport. All they offered was a coupon for a "discounted room"... When I called the number someone attempted to get me to reserve a room at higher than the going rate I could get online. What kind of crap was that!!!!! Trying to gauge passengers for an overpriced room in addition to majorly inconveniencing them by cancelling the flight.

I have always flown southwest in the past, but doubt I ever will again. Saying you care about your customers is not the same as actually caring. An airline that cares makes sure their customers get where they need to go, rather than running so short staffed that they have to cancel flights.