[Jetliner]

Originally Posted by customernumerone

yes I forgot to mention, the delay was due to the volcano. I know no one is responsible for the natural disaster but the fact they got me on a 2 stop journey and the wrong airport isn't right.

Have you considered that there may have been no other alternative short of being stuck for another 5 days? There are only so many planes and flight crews to go around, and when all of this hit there were tons of passengers to get where they need to go.

Also you may want to read up on the contract of carriage - and jim you may be wrong in this case - the COC may state that the airline is not responsible for ground transportation if you are changed to an airport that serves the same city. So had they sent you to Liverpool for example, that would be different.