Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Delta declined to compensate me for canceled flight. Need advice pls.

Tools...

Thread Tools

Display Modes

Jun 12, 2010, 5:47 AM

The_Judge

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2008

Posts: 1,113

catalin....The BBB will get you nowhere in a hurry. Actually, the DOT not only contacts the airline, completely opposite of what you say, and can firmly suggest they take action. I would forget the BBB and re-write to the DOT. There is a link provided on this site under "Quick Links". By the way, you won't find a link to the BBB on this site as they have no influence over an airline.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding Planned trip canceled because Delta made an error on my flight..	abc	Delta Air Lines Complaints	11	Feb 13, 2011 3:48 AM
Canceled / Delayed / Overbooked flight canceled to Newark	NEngflyer	Flights Canceled / Delayed / Overbooked	4	Aug 12, 2009 3:41 AM
Canceled / Delayed / Overbooked Canceled flight & no reimbursement	Kevin Murphy	Spirit Airlines Complaints	6	Apr 22, 2009 10:53 PM
Canceled / Delayed / Overbooked Delta Declines to Compensate Platinum FF Member for $2K in Costs for Cancelled Flight	dollarbill	Delta Air Lines Complaints	5	Feb 6, 2009 9:00 PM
Reservations canceled my flight then lied about an earlier flight	karikay	American Airlines Complaints	7	Nov 9, 2008 8:50 PM

All times are GMT. The time now is 12:35 PM.

Canceled / Delayed / Overbooked Delta declined to compensate me for canceled flight. Need advice pls.

About Us

AirlineComplaints.org

Advertising