[jimworcs]

Try to get in writing the reason the airline is declining to allow the switch. Write to US Airways outlining your side of the story and request a response in writing. Do not rely on the verbal information you were given by Customer Service Agents.. as the airline can sometimes disavow their own staff or deny that things were said.

As it says in the link, the cost will be $70 to file in Charlotte, NC. Smalls claims is a relatively simple process and if you go to the court, the clerks are usually very helpful in guiding you through the process.

When things do wrong, it is often better to conduct your business in writing. Many airline employees routinely lie to their customers, as thousands of postings on here can attest. It is legal if you wish to tape the call to simply tell them at the beginning of the call. I recently did this with a telephone company who were giving me the run around. The agent immediately put me through to a supervisor, who initially seemed to want to refuse, then agreed when I pointed out they were taping the call. It was then resolved to my satisfaction. I had made 3 earlier calls and got no-where.