[jimworcs]

I think that is a fair settlement and it is even more reinforcement that the choices we make when selected an airline matter. Alaska/Horizon are regularly near the top of the tables for good handling of complaints and for customer satisfaction. It is important that these airlines are rewarded by patronage for their approach. I promise you that had this been Delta, you would have been treated very very differently. The only way to try and improve things is for people to make a positive decision to fly with customer focussed airlines like Virgin America, Alaska, JetBlue and avoid airlines which treat their passengers badly, like US Air and Delta. I think you did well and I am glad it worked out for you. It would certainly encourage me to use them again, particularly as you now have vouchers to offset the cost.